Privacy Policy

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StoleysVets respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, share, and protect your personal information.

What Information We Collect

We collect information about you and your pet(s) including:

Contact details such as name, address, email, phone numbers

Pet information such as name, species, breed, gender, medical history

Financial information such as bank account and payment details

Appointment and service details

Marketing preferences and communications history

How We Get Your Information

We collect your information when you:

Register as a new client or schedule an appointment

Purchase products or veterinary services

Engage with us on social media

Contact us with questions or complaints

Participate in surveys, contests, or events

How We Use Your Information

We use your information to:

Provide veterinary care for your pet(s)

Process payments

Send appointment reminders and notices

Respond to your inquiries and requests

Comply with legal obligations

Who We Share Your Information With

We only share your information with:

Specialized veterinary referral centers or facilities, with your permission

Other veterinarians if you request records to be transferred

Insurance companies you have a policy with

Labs and suppliers, with your agreement

Law enforcement, courts, or regulators as legally required

How We Protect Your Information

We use appropriate security measures to protect your information against accidental or unauthorized access, disclosure, or destruction. Access is limited to authorized employees and third parties who need it to perform services on our behalf.

How Long We Keep Your Information

We retain your information only as long as necessary for the purposes collected, unless a longer retention period is required by law.

Your Privacy Rights

You have the right to access, correct, delete, restrict processing, or transfer your personal information. To make a request, contact us using the information below.

Changes To Our Privacy Policy

We may occasionally update this privacy policy. You can view the most recent version on our website.

Contact Us

If you have any questions about our privacy practices or handling of your personal information, please contact us at info@stoleysvets.com or 01536 000 000.